Frequently Asked Questions 

Please note, if you do not see your question here, please feel free to Contact us with a questions you may have, and we'd be happy to answer them for you.

YOU HAVE QUESTIONS, WE HAVE ANSWERS.

What is a personal chef?


Great question! A personal chef is a culinary professional who creates customized meals for clients in their homes.




Who needs a personal chef?


People with busy work lives that do not have the time and patience for cooking such as busy business professionals, new parents, busy working families, seniors, people with specific diets, people recovering from surgery or illness, etc.




What if my kitchen is small?


That would not be a problem at all. As long we have access to a working stove, oven, refrigerator space, and a freezer and counter to work on, we can cook any meal packages.




How does a personal chef work?


It’s pretty simple! Visit it How it Works page for more information about our process.




When can you start servicing me?


We can start servicing within 3 days of receiving your order. Before we start serving you, we require all clients to fill out the Client Intake Form. This will help help us determine your dietary restrictions, and your likes and dislikes.




Do I have to be home?


Not necessarily, as it depends on your comfort. Most of our clients give our chefs the access codes gates or copies of house keys.




Do you provide catering service?


We don’t focus on large crowd catering, but we do offer small in-home private dining gatherings. See Private Dining page for more details on service and pricing.




How do your food options compare to frozen foods?


Frozen food have a lot of preservatives and GMO’s that might have an impact in your health. We only use natural and organic ingredients in our cooking.




Do you have offer vegetarian, vegan, paleo or whole30 options?


Yes — we offer them all. Please contact us for more information, so we can best help you. You can also view our Specialty Diets page for extended dietary options we offer.




Does your company offer cooking classes?


Yes, we do offer an in-home cooking classes party and we also provide cooking classes services to luxury apartments complexes. Contact us for pricing.




Do you perform background checks for your chefs?


Yes, we do thorough background checks on all of our new chef candidates we hire.




What areas do you service?


We currently service the San Francisco Bay Area and Peninsula. A traveling fee maybe be applied to your bill if we provide services outside of our service area. Soon we will be offering services in Napa and Sonoma Valley County. Visit our Contact page for extended service areas.




Who comes to my home to do the cooking?


Our team is always growing. We have a team of professional chefs that we will assign to service you in your home.




I have dogs, should they be kenneled?


Yes, we love dogs and want to keep them and our chefs safe.




Are personal chef services expensive?


It depends on your budget and the plan you choose. Hiring a personal chef is a luxury, and anyone can subscribe to such a service who has a budget for it. Hiring a personal chef means no hassle in waiting in line or waiting for food delivery. Food is cooked, label, and stored in your fridge ready to eat!




Are you insured?


Yes. We are fully insurance and bonded as a personal chef company.




Will you sign a non-disclosure agreement?


Absolutely! We respect you and your privacy




Could I buy your services for someone else?


Absolutely! You could purchase a E-Gift Card with our gift card link at the top of the page. We use Square Capital, LLC as a third party vendor for our gift card service. Physical cards will become available for purchase in late summer or early fall.




Can I cancel service anytime? What is your policy?


The good thing about our company is that there is no contract signed between the clients and us. You may cancel, pause, and resume service at any time. However, if do not need service on a particular week, you will need to give us one week notice; any notice given less than 7 days before service will result in a $50.00 cancellation fee, which will be applied to your next cook day bill. See Terms and Conditions for information.




How do payments work?


We accept all major credit cards, Apple Pay and ACH as payment. We process all invoice payments via Quickbooks/Intuit. A bill will be sent you via email on the day of service date which is due on receipt. You will have a choice to pay with a credit card, if you choose a credit card as your payment method, a 3% credit card fee will be applied to your bill. If you choose to pay with ACH, the ACH service fee is waived.





“People who love to eat are always the best people.”
― Julia Child

Surprise! 

$50

CREDIT

OFF

.00

*Terms & Restrictions Apply.

Don't miss out on this opportunity!

*New clients only. Limited one reward credit per family. This offer is not eligible with the purchase of gift cards or gift certificates. Please see Terms & Conditions for exclusions. 

Subscribe to Our Newsletter, Promotions, Recipes, and Updates.

Member Of

USPCA Member Logo.jpg
BAY-AREA-USPCA@3x.png
servsafe_logo.png
Hire a Chef Logo.png
  • Black Facebook Icon
  • Black Instagram Icon

Office Hours 

Monday to Friday: 10:00am-5:00pm

Operational Days

Monday to Friday

For weekend private dinner parties, send us an inquiry and we would be happy to assist you in anyway possible. 

Payment Methods via Quickbooks:

Copyright © 2020 Olive Branch Culinary Services, LLC. All Rights Reserved.    Terms & Conditions    |    Privacy Policy    |    Careers    |   FAQ    |    Gift Cards

  • facebook-5-256
  • instagram-5-256